Order & Refund Policies

Thank you for your interest in Calm Waters Colouring.  We hope that you can find your sense of bliss within the pages of our colouring book.  Feel free to view our order & refund policies for any questions you might have.


Unless otherwise stipulated by the Seller, the full purchase price is due and payable at the time of order.  In addition to the purchase price payable for the products, you agree to pay all applicable goods and services tax, harmonized sales tax, sales taxes (including provincial sales taxes), or any other similar taxes payable on the purchase of the products.

Accepted methods of payment are Paypal and all major credit cards.

If purchasing by Credit Card through PayPal, no PayPal account is required. Please follow the steps below:

  1. Click “Pay with PayPal” at the end of the checkout process.
  2. Now you are on PayPal’s site. Click “Continue” to pay with a credit card if you don’t have a PayPal account.
  3. Enter your information. Click “Review Order and Continue.”
  4. Review your order. If everything is correct, Click “Pay Now.”

Delivery & Shipment

Currently only offering shipping to Canada.

The Seller will arrange delivery of your order to the location specified on the Order Invoice. Once payment is received the item(s) ordered will ship within 3-5 business days. Shipping through Canada Post. Domestic addresses should arrive 2-12 business days after receipt of payment.

If a particular product is discontinued or not available for delivery on the scheduled date, The Seller will notify you prior to such date that:

(a)  at The Seller’s discretion, an equivalent or superior model is available and such model can be substituted; or

(b)  the model ordered is unavailable and a refund will be offered for the full purchase price

Acceptance by you of an equivalent or superior model in accordance with subsections above will alter the Order Confirmation as appropriate. Failure to accept an offer for an equivalent or superior model within 5 business days will terminate the order.

Product Returns or Exchanges

Return or exchange requests for any reason, including cosmetic damage, manufacturing or design defects, product dissatisfaction or unsuitability and defects are granted at the sole discretion of The Seller. If a return or exchange is to be accepted, the Seller will contact you to arrange for the return or exchange of the product.

If return shipping is necessary, all shipping costs will be incurred by the customer.


Due to damage(faulty product): If an item breaks due to no fault of your own, the full amount of the purchase price can be refunded upon return of the item in the damaged condition.

Due to shipping damage: Full amount refunded upon return and receipt of the item.

Due to dissatisfaction: If you are dissatisfied with your purchase due to any reason, refunds will be offered upon return and receipt of the item in the same condition in which it was shipped. Return shipping costs will be incurred by you. If you do not purchase shipping coverage for full replacement value of the item when returning, and the item gets lost, arrives damaged, or any other potential shipping issue, a refund will not be issued.


Calm Waters makes no warranties that the information presented on the website is current, up-to-date or accurate and shall assume no liability of any financial loss that may occur as result of website usage. The entire risk as to the quality, accuracy, completeness, correctness and / or validity of any data rests with customer.


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